The OX App Help page is divided into 3 section for ease of use. The headings of each section are listed below. Identify the section and heading required then scroll down to obtain the info required.
Common Features for Both OX App Suite and OX App Suite + Productivity
These are features available in both OX App Suite and OX App Suite + Productivity, so the tutorial headings will be the same for both:
OX App Suite (Standard) Features
These are features specific to OX App Suite, excluding the productivity tools:
OX App Suite + Productivity Features
These are features specific to the OX App Suite + Productivity package, including the online office suite tools:
Step 1: What is OX App Suite?
OX App Suite is a cloud-based tool for managing your email, calendar, contacts, and tasks all in one place. It’s accessible from any device (computer, smartphone, or tablet) with an internet connection.
Step 2: Signing Up or Logging In
To access OX App Suite, you’ll first need to get your login details from the IDS Hosting client area.
Where to find login details: Log in to your IDS Hosting client area and look for the OX App service.
A new email address will be created for you, and this will be your login.
Step 3: Accessing OX App Suite
Via Direct Link: Once your email address is created, you can log in directly via the link: https://us.appsuite.cloud/
Via IDS Client Area: Alternatively, you can log in to OX App Suite through the IDS Hosting client area. You’ll find a login link there as well.
Step 4: The Main Features
Once logged in, you’ll see different sections like OX Mail, OX Calendar, and OX Contacts. These are the tools you'll use to manage your email, schedule, and contacts.
Step 1: Open Your Browser or Mobile App
On your computer: Open any browser (Chrome, Firefox, etc.), and go to the OX App Suite login page at https://us.appsuite.cloud/.
On your phone/tablet: Open the OX App Suite app.
Step 2: Enter Your Login Information
Type your new email address (created in the IDS Hosting client area) and password into the fields.
Username: This is the new email address you received.
Password: This is the password you created or were given.
Step 3: Click Log In
After entering your details, click the Login button.
Step 4: Access Your Apps
Once logged in, you will see the OX App Suite dashboard with icons for Mail, Calendar, Contacts, and more. Simply click on an icon to open the app you need.
Step 1: The Dashboard Overview
When you first log in, you'll see the Dashboard. This is your home page within OX App Suite.
The dashboard will display all the main tools (OX Mail, OX Calendar, OX Contacts) as tiles or icons.
Step 2: The Navigation Bar
Navigation Bar: This is usually on the left or top of the screen. It allows you to switch between different apps (like Mail, Calendar, Contacts, etc.) with just one click.
Step 3: Accessing an App
To open any of the apps, simply click the app icon (e.g., OX Mail for emails, OX Calendar for your schedule, OX Contacts for managing contacts).
Step 4: Your Profile and Settings
You can access your profile by clicking your profile picture or name in the top-right corner.
Here, you can update your profile or adjust settings such as notifications and security preferences.
Step 5: Notifications
The bell icon at the top shows important alerts like new messages, updates, or reminders.
Step 6: Help and Support
If you need assistance, click on the Help icon (usually a question mark) for guides or to contact support.
Step 1: Accessing OX Mail
From the OX App Suite dashboard, click on the OX Mail icon to open your email inbox.
Step 2: Composing a New Email
Click the New Email or Compose button (usually at the top of the page).
Enter the recipient’s email address, a subject, and your message.
If you want to attach a file, click the Attach File button (usually represented by a paperclip icon) and select the file from your computer.
Step 3: Organizing Your Emails
Create Folders: In your inbox, you can organize your emails by creating folders. To do this:
Click the Create Folder button, give your folder a name, and click Create.
You can now drag and drop emails into the folder to keep them organized.
Step 4: Using Filters to Sort Emails
Set up Filters: To automatically sort incoming emails into folders:
Click the Settings gear icon in OX Mail.
Go to Filters and create a new filter by choosing the conditions for emails to be sorted.
You can set the filter to move emails with specific keywords, from certain addresses, etc., directly into a folder.
Step 5: Searching for Emails
Use the search bar at the top to quickly find specific emails by typing keywords, sender name, or subject.
Step 1: Opening the OX Calendar
From the OX App Suite dashboard, click on the OX Calendar icon to open your calendar.
Step 2: Viewing Your Calendar
The calendar will show your monthly, weekly, or daily view. Use the navigation arrows to switch between views or jump to a specific date.
Step 3: Creating an Event
To add a new event, click on the desired date and time in the calendar.
A pop-up window will appear where you can:
Enter the event title.
Set the start time and end time.
Add a description, location, or reminder.
Invite others by adding their email addresses in the invitees section.
Step 4: Editing or Deleting an Event
To edit an event, click on it, make your changes, and save.
To delete an event, click on it and select the Delete option.
Step 5: Setting Up Recurring Events
While creating or editing an event, you can set it to repeat by selecting the Repeat option and choosing the frequency (e.g., daily, weekly, monthly).
Step 1: Accessing OX Contacts
From the OX App Suite dashboard, click on the OX Contacts icon to view your contacts.
Step 2: Adding a New Contact
Click on New Contact (usually found at the top).
Enter the name, email address, phone number, and any other relevant information.
Click Save to add the contact to your list.
Step 3: Organizing Contacts into Groups
Create groups to keep contacts organized (e.g., Work, Family, etc.).
In OX Contacts, click New Group.
Name the group, then select the contacts to add to it.
Click Save.
Step 4: Accessing and Managing Tasks
From the OX App Suite dashboard, click on the Tasks icon (if available).
Step 5: Adding a New Task
Click New Task to create a new to-do item.
Add a title, due date, and description.
You can also set a priority (high, medium, low) and add a reminder.
Step 6: Marking Tasks as Complete
Once a task is done, mark it as complete by clicking on the task and checking the Complete box.
Step 1: Setting Up a Shared Calendar
Open OX Calendar from the dashboard.
Click on Settings (gear icon) and then select Shared Calendars.
To add a new shared calendar, click Create Shared Calendar.
Enter a name for the calendar, then add participants by entering their email addresses.
Set permissions (can edit or view), and click Save.
Step 2: Sharing Your Contacts
Open OX Contacts from the dashboard.
Click on Settings and choose Share Contacts.
Select the contacts or contact groups you want to share and enter the email addresses of people you want to share with.
Click Send Invitation to share the selected contacts.
Step 3: Sharing Tasks
Open Tasks (if available in your plan).
Click on a task and select Share Task.
Enter the recipient’s email and choose if they can edit or only view the task.
Click Send to share the task.
Step 1: Mobile Access
Download the OX App Suite app from the App Store (iOS) or Google Play (Android).
Open the app and log in with your username (email address) and password.
All your email, calendar, contacts, and tasks will be automatically synced to your mobile device.
Step 2: Desktop Access (IMAP Setup)
Open your preferred email client (e.g., Outlook, Thunderbird, Apple Mail).
In the settings of your email client, enter your OX App Suite email address and password.
Use the following IMAP server settings:
IMAP Server: imap.us.appsuite.cloud
SMTP Server: smtp.us.appsuite.cloud
Your emails will now sync across devices.
Step 1: Accessing the Portal Page
From the OX App Suite dashboard, click on Settings (gear icon).
Select Portal Page to customize the page layout.
Step 2: Adding or Removing Widgets
You can add widgets like Mail, Calendar, Contacts, etc., by clicking Add Widget.
To remove a widget, click the X on the top right of the widget.
Step 3: Reordering Widgets
Drag and drop widgets to arrange them in the order you prefer.
Step 4: Saving Your Customization
After making changes, click Save to update your portal page with your new layout.
Step 1: Access the Migration Tool
In the OX App Suite, click on Settings and choose Migration Tool from the menu.
Step 2: Select Data to Migrate
Choose the source account (e.g., Gmail, Outlook) and the destination account (your OX App Suite account).
Step 3: Begin the Migration
Select the data you want to migrate (emails, contacts, calendar events).
Click Start Migration. The tool will begin transferring the selected data to your OX App Suite account.
Step 4: Monitoring Progress
The tool will show you the progress. Once the migration is complete, you’ll receive a notification.
Step 1: How Anti-Virus & Anti-Spam Work
The Premium Anti-Virus scans incoming emails and attachments for malicious content to protect your account.
The Anti-Spam feature automatically filters out unwanted or suspicious emails from reaching your inbox.
Step 2: Managing Spam Filters
Go to Settings > Anti-Spam.
You can adjust the sensitivity of the spam filter or review a list of filtered emails.
Step 3: Security Alerts
When an email is flagged as spam or infected, you’ll receive a security alert in your inbox.
You can review these alerts and take action, like moving an email to your inbox or permanently deleting it.
Step 1: Accessing Webmail
Open your browser and go to https://us.appsuite.cloud/.
Log in with your OX App Suite email and password.
Step 2: Managing Emails in Webmail
Your inbox, sent items, drafts, and other folders will be visible in the left menu.
You can read, compose, reply, and delete emails directly within the web interface.
Step 3: Configuring IMAP for External Email Clients
If you prefer using an external email client, configure IMAP to sync your OX App Suite email with the client.
Use the following settings:
IMAP Server: imap.us.appsuite.cloud
SMTP Server: smtp.us.appsuite.cloud
Step 1: Set Up CardDAV for Contacts
Open your email client or mobile app and go to Settings.
Choose Add Account and select CardDAV for contacts.
Use the following settings:
Server: carddav.us.appsuite.cloud
Username: Your OX App Suite email address.
Password: Your OX App Suite password.
Step 2: Set Up CalDAV for Calendar
Similarly, choose CalDAV to sync your calendar.
Use the following settings:
Server: caldav.us.appsuite.cloud
Username: Your OX App Suite email address.
Password: Your OX App Suite password.
Step 3: Syncing and Managing Contacts and Calendar
Once configured, your contacts and calendar events will automatically sync between OX App Suite and your other devices.
Step 1: Overview of Your 10GB Email Mailbox
The OX App Suite offers 10GB of storage for your emails. This means you can store thousands of emails with attachments.
Step 2: Managing Email Storage
If your mailbox is getting close to its limit, you can delete old emails or move them to folders to free up space.
To manage your mailbox, simply click on Settings and select Mailbox to see how much space you’ve used and how much is left.
Step 3: Clean Up Your Mailbox
Regularly delete unnecessary emails or move them into folders for better organization.
You can also empty the Trash folder by clicking on it and selecting Empty Trash to free up space.
Step 1: Accessing OX Webmail
Open your browser and go to https://us.appsuite.cloud/.
Log in with your OX App Suite username (email) and password to access your emails.
Step 2: Managing Your Inbox
Once logged in, you’ll see your inbox with incoming emails. You can read, reply, forward, or delete messages.
To read an email, simply click on it. You can then reply by clicking Reply or Reply All.
Step 3: Organizing Emails
Create folders by clicking on Create Folder and naming it.
Drag and drop emails into folders to keep your inbox organized.
Step 1: Accessing the Portal Page
Click on Settings (the gear icon) from your dashboard and choose Portal Page.
Step 2: Customizing Your Portal
You can add widgets (like Mail, Calendar, Contacts) to your portal to access them easily from the home page.
To add a widget, click on Add Widget, select the widget type, and place it where you want it.
Step 3: Reordering or Removing Widgets
To reorder widgets, simply drag and drop them. To remove a widget, click the X in the top-right corner of the widget.
Step 4: Saving Your Customization
After customizing the portal page, click Save to keep your new layout.
Step 1: Accessing the Migration Tool
From the OX App Suite dashboard, click on Settings and select Migration Tool.
Step 2: Choose Source and Destination
Select the source account (for example, Gmail or another email service) and the destination account (your OX App Suite account).
Step 3: Select What to Migrate
You can choose to migrate emails, contacts, and calendar events. Select what you’d like to transfer.
Step 4: Start the Migration
Click Start Migration to begin. The tool will handle the transfer of your data.
You’ll receive a notification once the migration is complete.
Step 1: Setting Up a Shared Calendar
Open OX Calendar from the dashboard.
Click on Settings (gear icon) and choose Shared Calendars.
Click Create Shared Calendar, give it a name, and add participants by entering their email addresses.
Set permissions (whether they can view or edit) and click Save.
Step 2: Sharing Contacts
Open OX Contacts and click Settings.
Choose Share Contacts, select contacts or groups you want to share, and enter the recipient’s email address.
Click Send Invitation to share the contacts.
Step 3: Sharing Tasks
Open OX Tasks (if available), click on a task, and select Share.
Enter the recipient’s email address and set permissions for them to either view or edit the task.
Click Send to share the task.
Step 1: Mobile Setup
On your mobile device, open the Email Settings and choose IMAP for syncing your email account.
Enter the following details:
IMAP Server: imap.us.appsuite.cloud
SMTP Server: smtp.us.appsuite.cloud
Username: Your OX App Suite email address
Password: Your OX App Suite password
Step 2: Desktop Setup
Open your desktop email client (e.g., Outlook, Thunderbird, or Apple Mail).
In your email client settings, select IMAP and enter the following server information:
IMAP Server: imap.us.appsuite.cloud
SMTP Server: smtp.us.appsuite.cloud
Username: Your OX App Suite email address
Password: Your OX App Suite password
Step 3: Syncing Your Emails
Once set up, your emails will automatically sync across your mobile and desktop devices, allowing you to access them from anywhere.
Step 1: Anti-Virus Protection
The Premium Anti-Virus feature automatically scans incoming emails and attachments for harmful content or malware.
If a virus is detected, the email will be flagged, and you’ll receive a notification.
Step 2: Anti-Spam Protection
Anti-Spam filters unwanted or junk emails before they reach your inbox.
Go to Settings > Anti-Spam to adjust the filter sensitivity or review flagged emails.
Step 3: Managing Spam
If an email is mistakenly marked as spam, you can move it to your inbox or mark it as Not Spam.
Regularly check your Spam Folder to ensure no important emails were missed.
Step 1: Logging into Webmail
Open your browser and go to https://us.appsuite.cloud/.
Log in with your OX App Suite email and password.
Step 2: Managing Emails
Once logged in, you’ll see your inbox, where you can read, compose, reply, and organize your emails.
Use the sidebar to access other folders like Sent, Drafts, and Trash.
Step 3: Organizing Your Inbox
You can create folders by clicking Create Folder and naming it.
Move emails into folders for better organization by dragging and dropping them.
Step 1: Managing Contacts
Open OX Contacts from the dashboard.
To add a new contact, click New Contact, enter the necessary information (name, email, phone number, etc.), and click Save.
Step 2: Organizing Contacts
You can create groups to organize your contacts.
To create a group, click New Group, name the group, and add contacts to it.
Step 3: Managing Tasks
Open OX Tasks from the dashboard (if available).
To add a new task, click New Task, enter the task name, set a due date, and click Save.
You can also set priority and reminders for tasks.
Step 1: Setting Up CardDAV for Contacts
Open your email client or mobile device and go to Settings > Add Account > CardDAV.
Enter the following details:
Server: carddav.us.appsuite.cloud
Username: Your OX App Suite email address
Password: Your OX App Suite password
Step 2: Setting Up CalDAV for Calendar
Similarly, choose CalDAV in your client or device settings for calendar syncing.
Enter the following details:
Server: caldav.us.appsuite.cloud
Username: Your OX App Suite email address
Password: Your OX App Suite password
Step 3: Syncing Contacts and Calendar
Once set up, your contacts and calendar events will automatically sync between your OX App Suite account and your devices.
Step 1: What is Cloud File Storage?
OX App Suite + Productivity offers 25GB of cloud storage for your files, which allows you to store and access documents, photos, and other files from anywhere, on any device.
Step 2: Accessing Cloud File Storage
To access your OX Drive, click on the OX Drive icon in the dashboard.
Your files will be stored here, and you can easily organize and share them.
Step 3: Benefits of Cloud Storage
Access from Anywhere: Since your files are stored in the cloud, you can access them from any device with an internet connection.
Security: OX Drive is secure, with premium anti-virus protection to ensure your files are safe.
Collaboration: Share files and folders with others, making it easy to collaborate on projects.
Step 1: Uploading Files to OX Drive
Open OX Drive from the dashboard.
Click Upload and select the files you want to add from your computer.
You can upload multiple files or folders at once by selecting them before clicking Upload.
Step 2: Organizing Files
Create Folders: To keep your files organized, click New Folder in OX Drive and name your folder.
Drag and drop your files into folders to keep them organized and easy to find.
Step 3: Sharing Files
To share a file or folder, right-click on the file/folder and select Share.
You can invite others by entering their email addresses.
You can set permissions (view or edit) and send the invitation.
Step 1: Accessing OX Office Suite
Click on the OX Office Suite icon from the dashboard.
Select OX Text for creating or editing Word documents.
Step 2: Creating a New Document
To create a new Word document, click on New Document.
Start typing your document content.
Step 3: Formatting Your Document
Use the toolbar to bold, italicize, underline text, or change the font size and style.
You can also adjust the alignment, add bullets, or insert images and tables.
Step 4: Saving and Accessing Documents
Your document will be automatically saved in OX Drive.
To save a new version or make a copy, click Save As and choose a new file name or location.
Step 1: Accessing OX Spreadsheet
Click on the OX Office Suite icon from the dashboard.
Select OX Spreadsheet to create or edit spreadsheets.
Step 2: Creating a New Spreadsheet
To create a new spreadsheet, click on New Spreadsheet.
You’ll start with a blank sheet where you can enter data into cells.
Step 3: Editing Your Spreadsheet
Entering Data: Click on a cell and start typing. Use Enter to move down or Tab to move to the right.
Formulas: Use simple formulas by typing = in a cell and entering the formula (e.g., =A1+B1 to add two cells).
Formatting: Use the toolbar to change cell font, color, size, or add borders.
Step 4: Saving and Accessing Spreadsheets
Your spreadsheet will be automatically saved in OX Drive.
You can click Save As to create a copy or change the file name.
Step 1: Accessing OX Presentation
Click on the OX Office Suite icon from the dashboard.
Select OX Presentation to create or edit presentations.
Step 2: Creating a New Presentation
To create a new presentation, click New Presentation.
You’ll begin with a blank slide deck. Use New Slide to add slides to your presentation.
Step 3: Editing Your Presentation
Adding Content: Click on a slide to add text, images, or shapes.
Customizing Slides: Use the toolbar to change fonts, backgrounds, and colors.
Transitions: Add slide transitions for a professional look by selecting the Transition tab.
Step 4: Saving and Accessing Presentations
Your presentation will automatically be saved to OX Drive.
To save a copy, click Save As and choose a new file name or location.
Step 1: Sharing Documents
Open the document, spreadsheet, or presentation in OX Office Suite.
Click Share to invite others by entering their email addresses.
Step 2: Setting Permissions
Choose whether the person can view or edit the document.
Click Send Invitation to share the document.
Step 3: Real-Time Collaboration
Multiple users can edit the document simultaneously.
Changes made by others will appear in real-time, and you can track revisions using the History feature.
Step 1: Accessing Cloud File Storage
Open OX Drive from your dashboard.
All your files will be stored in this cloud storage, where they are securely backed up.
Step 2: Syncing Files
Files in OX Drive sync across all your devices.
Upload files from your computer or mobile device to keep them accessible everywhere.
Step 3: Sharing and Collaborating
To collaborate on a file, click Share and invite others. You can set permissions for editing or viewing files.
Step 1: Enabling Offline Access
OX App Suite allows you to work offline with OX Office Suite.
Before going offline, open the document you want to access and ensure it’s synced to OX Drive.
Step 2: Working Offline
Once offline, you can continue editing your documents, spreadsheets, and presentations.
Any changes made while offline will automatically sync once you reconnect to the internet.
Step 1: Monitoring Your Storage
In OX Drive, you can monitor how much space you’re using.
Click on Settings to view your storage usage and remaining space.
Step 2: Freeing Up Storage
To free up space, delete any files you no longer need, or move files to an external storage location.
You can also use Folders to organize and easily manage your files.
Step 1: Opening Documents
From the OX App Suite dashboard, click on OX Office Suite to access documents, spreadsheets, or presentations.
Select the document you want to edit from OX Drive or open a new one.
Step 2: Editing Documents
Use the editing tools in the toolbar to modify text, format content, or add new elements.
Changes are automatically saved in OX Drive as you work.
Step 3: Downloading or Sharing Documents
Once your document is ready, you can download it as a file (e.g., .docx, .xlsx, .pptx) or share it with others.
For a detailed OX App Suite and Productivity guide click here >>
